Trezor's Mailchimp newsletter used to send fake Trezor Suite
Who is affected
Owners who installed the fake Trezor Suite and entered their recovery phrase gave attackers control of their funds. Subscribers' email addresses and, in some cases, names and IP addresses were exposed, according to Trezor, which invites further targeted phishing.
What happened
On 2–3 April 2022 subscribers to Trezor’s newsletter received emails claiming Trezor had suffered a security incident and telling them to download a new version of Trezor Suite and set a new PIN. Trezor confirmed the phishing on 3 April and said it was investigating a potential breach of its opt-in newsletter hosted on Mailchimp.
According to BleepingComputer, the download button led to a Punycode look-alike domain that displayed as suite.trezor.com. The download was a modified build of the open-source Trezor Suite, signed by “Neodym Oy” rather than SatoshiLabs; when a device was connected it asked for the recovery phrase and sent it to the attackers.
Mailchimp told TechCrunch it detected the intrusion on 26 March 2022: after a social-engineering attack, an attacker reached an internal support and account-administration tool, viewed about 300 accounts and exported audience data from 102 of them. The Block reports that Trezor took the phishing domain offline and paused its newsletter.
In its own account of 14 April 2022, Trezor states that four Mailchimp employees were phished over several weeks, that attacks took place in February (without data loss), in March and on 2 April, and that the last one appears to have targeted Trezor’s account alone. According to Trezor, the stolen data included subscriber email addresses, data of people who had unsubscribed and, in some cases, names and IP addresses. Trezor said it would stop using Mailchimp.
What Trezor advises:
- Never enter your recovery seed in any app or website; enter it only on the Trezor device.
- Type trezor.io into the browser instead of following links in emails.
Trezor Suite is a software interface for managing Trezor hardware wallets, allowing users to send, receive, and store cryptocurrencies securely.
Read full definitionPIN Protection is a security feature that requires a personal identification number (PIN) to access a cryptocurrency wallet or device, preventing unauthorized access.
Read full definitionA mnemonic phrase is a set of words that stores a cryptocurrency wallet's private keys, allowing users to recover access if lost.
Read full definitionRecovery is the process of restoring access to a cryptocurrency wallet using its seed phrase or mnemonic backup if the original wallet is lost or inaccessible.
Read full definitionSources
Independent reporting and research this entry was checked against.
Change log
- Checked against Trezor's own statement, now linked; details from it added.
Learn more
Guides on protecting yourself against this type of incident (Vendor infrastructure compromise) and the glossary terms that describe it.
How to Avoid Phishing Attacks
Phishing is the #1 way people lose crypto. Learn to spot fake emails, websites, and apps before they steal your funds.
Read GuidePhishing Defense: Protecting Your Hardware Wallet from Social Engineering
Fake websites, spoofed emails, malicious dApps — how phishing attacks target hardware wallet users and how to spot them every time.
Read GuidePhishing Attack
A phishing attack tricks crypto users into revealing private keys, seed phrases, or login details via fake emails, websites, or messages mimicking legitimate wallets or exchanges.
Malware
Malware is malicious software that steals or redirects crypto, for example by logging keystrokes, swapping copied addresses or reading wallet files.
Cite this entry
WalletInsights. “Trezor's Mailchimp newsletter used to send fake Trezor Suite”. Hardware wallet security incident tracker. Last verified November 3, 2026. https://walletinsights.io/en/security-incidents/trezor-mailchimp-newsletter-phishing-2022/
Corrections and right of reply
Vendors, researchers and readers can send corrections or statements to security@walletinsights.io. We check them against the sources, update the entry and record the change in its log.
All Trezor incidents
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- Breach at shipping provider ShipMonk exposes data of up to 80,689 Trezor customers
- Laser fault injection bypasses firmware checks on Trezor Safe 7's TROPIC01 chip
- Ledger Donjon bypasses Trezor Safe 3 supply-chain protections
- EUCLEAK side channel in Infineon ECDSA library reaches Trezor Safe 3 and Safe 5 chip